DCTV Privacy Notice

1. Introduction

This notice applies to all subscribers, users, and visitors of the DCTV website and services. By using our services, you agree to the processing of your personal information as described in this policy.

2. Personal Information We Collect

• Customer Details: Full name, billing address, installation address, and date of birth.
• Contact Information: Mobile number and email address.
• Identification: Government-issued IDs (for subscription validation and KYC).
• Technical Data: IP addresses, MAC addresses, and service usage patterns for network troubleshooting.

3. Purpose of Collection

• Processing your service application and installation.
• Billing, collection, and sending electronic Statements of Account (e-SOA).
• Providing technical support and network maintenance.
• Complying with statutory and regulatory requirements from the NTC and other government agencies.

4. Data Storage and Protection

DCTV implements organizational, physical, and technical security measures to protect your data. Your information is stored in secured databases with restricted access to authorized personnel only. We retain your data for the duration of your subscription and for a period required by law after account termination.

5. Third-Party Disclosure

DCTV does not sell your data to third parties. We only share information with:

• Authorized Partners: Payment gateways (e.g., GCash, Maya) and contracted installers.
• Legal Authorities: When required by a valid court order or under the mandates of the National Telecommunications Commission (NTC).

6. Your Rights as a Data Subject

Under RA 10173, you have the following rights:

• Right to be Informed: To know how your data is processed.
• Right to Access: To request a copy of your personal data in our system.
• Right to Rectification: To correct any inaccurate or outdated information.
• Right to Erasure: To request the removal of your data (subject to contract terms).

7. Contact Our Data Protection Officer (DPO)

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Data Protection Officer:

• Email: dataprotection@dctv.com.ph
• Office Address: Available at DCTV front desk
• Response Time: We aim to respond to all privacy-related inquiries within fifteen (15) working days.