This notice applies to all subscribers, users, and visitors of the DCTV website and services. By using our services, you agree to the processing of your personal information as described in this policy.
1. Personal Information We Collect
Customer Details
- Full Name
- Billing Address
- Installation Address
- Date of Birth
Contact Information
- Mobile Number
- Email Address
Identification
- Government-issued IDs
- Subscription Validation
- KYC Compliance
Technical Data
- IP Addresses
- MAC Addresses
- Service Usage Patterns
- Network Troubleshooting Data
2. Purpose of Collection
- Processing service applications and installations
- Billing and collection management
- Sending electronic Statements of Account (e-SOA)
- Providing technical support and maintenance
- Network monitoring and troubleshooting
- Service reliability improvements
- Compliance with NTC requirements
- Government regulatory obligations
- Legal and contractual compliance
3. Data Storage and Protection
DCTV implements organizational, physical, and technical security measures to protect your personal data. Your information is stored in secured databases with restricted access to authorized personnel only.
We retain your data for the duration of your subscription and for the period required by applicable laws and regulations after account termination.
4. Third-Party Disclosure
DCTV does not sell your data to third parties. Information may only be shared with:
Authorized Partners
- Payment Gateways (GCash, Maya)
- Contracted Installers
- Service Support Providers
Legal Authorities
- Valid Court Orders
- NTC Requirements
- Applicable Government Mandates
5. Your Rights as a Data Subject
Right to be Informed
- Know how your personal data is collected and processed.
Right to Access
- Request a copy of your personal data stored in our systems.
Right to Rectification
- Correct inaccurate or outdated personal information.
Right to Erasure
- Request deletion of your personal data subject to legal and contractual obligations.
Contact Our Data Protection Officer (DPO)
Email: dataprotection@dctv.com.ph
Office Address: 2F DCTV Centre, #8 Fr. J.L, Bates St., Old Albay District, Legazpi City 4500 Albay Phillipines
Response Time: We aim to respond within fifteen (15) working days.